Privacy Policy
Every day we move people whose safety and privacy depend on us. Knowing who travels, when and where is sensitive information, and we treat it with the same care as the journey itself. This page summarises how TaxiTel handles personal data. The full policy is available as a PDF below.
What we collect
Names, phone numbers and email addresses; trip details such as pickup and drop-off points, dates and times; billing records for our clients; and the details you enter in our quote form. For cross-border trips, passport or ID details only where the journey requires them.
Why we use it
To arrange and deliver your trip, keep passengers and drivers safe, invoice our clients, answer your requests, and meet our legal obligations.
Who we share it with
Only with the driver assigned to your trip, the organisation that booked your transport, service providers who help us run our systems, and authorities where the law requires. We never sell personal data or share it for marketing.
Trip details are confidential
Our staff and drivers may not disclose who they transported, where or when, and may not photograph or post about passengers.
How we protect it
Access to our systems is restricted by role, staff use individual accounts, and paper records are kept secure.
How long we keep it
Most records are kept for 5 years, then securely deleted or anonymised. Quote requests that do not lead to a booking are kept for up to 24 months.
Your rights
You can ask to see, correct or delete your data, or withdraw your consent. We respond within 30 days.
Questions about your data
Contact our Legal Department Manager at info@taxitel.co (please mark your message "For the attention of the Legal Department Manager").
info@taxitel.coAvailable in English